Privacy Policy for Service Texting

At Braid Insurance Group we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our texting service (“Service”). By using our Service, you consent to the practices described in this policy.

1. Information We Collect

When you sign up for our Service, we collect your mobile phone number and any additional information you provide through text, such as
policy details, claim updates, or customer service inquiries.

2. How We Use Your Information

We use your information to:

• Communicate essential information about your insurance policy, claims, billing and related services.
• Respond to your inquiries and provide customer support.
• Improve our services and enhance your experience with us.

3. Data Retention

We retain your mobile number and message content for as long as necessary to provide you with our services or as required by law. If you’d like to access or delete your information, you may request this at any time.

4. Sharing Your Information

Any data collected for or from test messaging will not be shared with any third parties.

5. Security

We take appropriate measures to protect your information and ensure it is stored securely. While we use secure technology, please understand that no method of electronic communication is 100% secure.

6. Your Rights

You have the right to:

• Opt out of receiving texts by replying “STOP.”
• Request access to or correction of your personal information.
• Ask for the deletion of your data, where allowed by law.